Booqings users can request deletion of their account and associated personal data at any time. This page explains the steps to make a request, the data we delete, and the limited records we may need to keep for legal, security, or accounting reasons.
How to request account deletion
Complete the form below to prepare your deletion request for info@booqings.com. For account security, send the request from the email address connected to your Booqings account where possible.
If you prefer to write the email yourself, please include:
- the email address on your Booqings account;
- your phone number, if one is connected to the account;
- whether you use Booqings as a customer, business owner, or both;
- any booking code or payment reference if your request relates to a specific booking.
We may ask for additional information to verify that you own the account before processing the deletion request.
What data is deleted
After verification, Booqings will delete or anonymise personal data associated with your account where deletion is legally and technically possible. This may include:
- account profile details such as your name, email address, and phone number;
- login credentials and authentication data;
- business profile information you created in Booqings;
- services, availability settings, and public booking profile data;
- customer notes and personal details linked to bookings you control;
- support messages that are no longer needed for service, safety, or legal reasons.
What data may be kept
Some records may be kept for a limited time when required for legitimate business, legal, security, accounting, fraud-prevention, tax, dispute-resolution, or payment-reconciliation purposes. This may include:
- payment references, transaction amounts, settlement records, and wallet ledger entries;
- booking records needed to resolve disputes, chargebacks, refunds, or customer support cases;
- records required by law, regulation, tax, audit, or accounting obligations;
- security logs needed to protect Booqings and prevent misuse;
- de-identified or aggregated analytics that no longer identify you.
Where we retain data for these reasons, we restrict use of that data to the retention purpose and keep it only for as long as necessary. Financial, accounting, tax, payment, and dispute records may be kept for up to seven years where required or permitted by law. Backup copies may take up to 90 days to cycle out of our systems.
Processing time
We aim to respond to deletion requests within 30 days after verifying account ownership. Complex requests or legally required retention checks may take longer, but we will let you know if extra time is needed.
Need help?
For account deletion questions, email info@booqings.com. For general booking, payment, or app support, email info@booqings.com.